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FAQs

 

Sellers

How do I become a seller?
Click here for our shop owner registration and download step-by-step instructions here.

What are the fees?
We only charge $5 a month to “rent” the space. We do not take any percentages from the sales or charge any listing fees.

May I post a link to my own website from my Our Village shop page?
Yes! Our goal is to help you sell more and grow your business. It does not matter to us if you sell through our site or your own; as long as we help you along the way.

The reason other websites for Sellers don't allow you to link to your own website is because they collect commissions from your sales. Linking to your site from theirs would allow you to bypass them. Since Our Village does not collect any commissions from our shop owners, we allow you to link to your own website. The only thing we DO require, for the protection of customers, is that your website must have an SSL certificate in place. For more information about SSL certificates and where to purchase them just click on this link.

How do I set up a PayPal account?
Click here to visit PayPal’s site to set up your account.  You’ll need a PayPal account to buy and sell on Our Village™.

Does the sight track shop views and from where people are viewing?
Not at this time, but we are planning on tracking this in the future.

Will the site notify me if something is sold?
Yes. You will receive an email notifying you of the specifics of the order.

Buyers

How do I make a purchase on Our Village™?
All you have to do is add the item you would like to purchase to your cart then follow the instructions at checkout.

Do I need to have an account to make a purchase on Our Village?
No. You can select “Checkout as a Guest”. If you want to be able to save your checkout information and order history, then you will need to create an account. It’s easy! Click here to enter your contact information then start shopping.

What is your return policy?
Individual shop owners set their own return policies. Please visit the shop from which you purchased your product to check their return policy. Can’t remember the name of the shop? Check your purchase history by clicking here.

What if I am having issues with a shop owner?
As defined in Our Village’s™ Terms of Use, each shop owner is required to provide you with the goods you purchased in return for the agreed upon price. If there is any issue with those terms, please click here to contact us immediately.

What if I forgot my login information?
Click here to reset your password.

About Our Village™

What is the Our Village™ philosophy on philanthropy?
We believe that each of us can make a difference. We also believe that actions speak louder than words. That’s why we created Our Village. Learn more by clicking here.

How does Our Village™ choose which charities to support?
To learn more about our philosophy on philanthropy including how charities are selected and what financial support they’re receiving from your purchases, click here.

How is Our Village different from Etsy?
Etsy is a large, publicly traded company. They have a board of directors and must report profits to their stockholders, charging their shop owners fees and commissions. Our Village does not charge listing fees or commissions to our shop owners. The shop owners keep 100% of what you pay for their products, helping them to support themselves and their families!

How does Our Village make money?
Shop owners pay a flat $5 monthly fee to sell their products of which 20% goes directly to nonprofit organizations that support battered or homeless women and their families.