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About Cimarron Creek Essentials, LLC

Cimarron Creek Essentials, LLC is an organic based, handcrafted soapery with amazing products! All of the ingredients we use are organically derived, renewably sourced and used for their specific benefits to you our customers. We have a wide range of products so shop along with us as our lines all paraben, phthlate and formadehyde free, plus do not contain any chemicals, detergents or pertroleum. Giving you piece of mind that what you are putting on your body is of the highest quality. We strive to make everyone of our products to be earth friendly as well being made from or can be recycled.

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Return Policies

Return Policy

We want you to love our products and much as we do! Yet should you find that something just isn’t quite right, here at Cimarron Creek Essentials, we want to make it right for you.

Purchases Made At Retail Locations

If you purchased your Cimarron Creek Essentials products from a retail location please contact that location directly for their return policy. We do not accept returns or exchanges from products purchased at a retail location.

Purchased Made Through Cimarron Creek Essentials

You may return your unused product or unused portion of your product for a refund, exchange or account credit within the first 30 days after purchase.

If you purchased a product as part of a gift set or kit, the entire gift set or kit must be returned at the same time, within the first 30 days, for you to receive your refund or exchange. Do not empty or clean any of the returned products (ie: bottles, jars, tubes, etc). We will not issue a refund or exchange for finished products.  Product does not need to be returned in external packaging of gift set or kit.

Please call us at (970) 275-6547, Monday – Friday, 9a-5p (MST) and to receive a Returned Merchandise Authorization Number for your return shipment. Please have your original Order Number available, if at all possible, as this will expedite the return process. We will email you packing instructions for the product return. The customer is responsible for all return postage for returns and/or exchanges. We highly recommend that you use a trackable shipper/carrier when returning your item(s). Cimarron Creek Essentials, LLC will provide shipment back to the customer in the event of an exchange at no charge to the customer.

Once your package has arrived, and inspected, all returns will be credited to the original form of payment. No exceptions.

We cannot accept returns or exchanges after 30 days of original purchase date.

We do not give refunds, exchanges, or account credits on Cimarron Creek Essentials, LLC special buys, discontinued/clearance items, items purchased as “Seconds”, or purchases made at retail locations. Cimarron Creek Essentials, LLC reserves the right to substitute a product of equal value and nature should the original product become unavailable or discontinued. In addition we reserve the right to refuse returns of multiple returns by a single customer on a regular basis.

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Shipping Policies

Standard processing times are 1-5 business days. All items shipped in the continental USA will be shipped by the carrier they select at check out. International orders please call (970) 275-6547 or email us at info@cimarroncreekessentials.com to receive our International Guidelines and practices.

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